We are currently looking to recruit a Customer Services Assistant to join our small busy office based in Sawston.
We are looking for an excellent communicator with demonstrable communication and interpersonal skills who is confident and articulate in handling telephone calls and representing Shelford Heating Ltd effectively.
- Telephone answering to customers, suppliers, contractors and service/installation technicians and deal effectively with their enquiries/requests using our bespoke Field Service Management System
- Deliver administration support to our team of Service and Installation Engineers.
- Follow agreed processes for all tasks as described and to participate in regular reviews of procedures to ensure continuous improvement
Knowledge, Skills & Qualifications:
- Excellent IT Skills including use of Microsoft Office
- Experience in a customer service role
- Flexible approach
- Excellent communication skills
- Good attention to detail
Salary negotiable and commensurate upon age and experience