I just wanted to write and say a big thank you for your prompt and efficient service on Wednesday. After calling you in the morning, the job assessed and done the same afternoon. Thank you all for your great service. Very best wishes!
Marilyn and Stephen Harmer
Everything running smoothly, thank you! Thanks also for prompt attention, excellent service, and really nice workmen who do the job smoothly, quietly and with minimum disturbance.
I wanted to pass on our thanks to Ian Rankine for the excellent service of our boiler on 3rd Jan 2014, the Boiler was all sooted up, and rather than walk away, he worked hard to deal with the problem and with a positive and cheerful attitude. He also made sure he paid a return visit to check all was running ok. During your appraisal of Ian’s performance, i would like to make sure that these comments are taken into account as he went above and beyond in delivering excellent customer service.
Mr and Mrs Smith – 26th January 2014
Thanks for a top class service 5th March 2013
Mr Dix New Wimpole
Thank you (and Ian) as ever for your excellent service
Mr Ogden – Weston Colville March 2013
Herewith Cheque £000.00, my grateful thanks to your two Engineers who did an excellent job.
P Shaw – Duxford 12th August 2013
Thank you for your usual prompt, polite and efficient attention. It is much appreciated
G Johnson – Harston
Thank you so much for your prompt help it was much appreciated.
Mrs S Stephenson of Caldecote – March 2012
Would you please pass on my thanks to Chris and his team for making my life much more comfortable. They seem to take everything in their stride and were always polite, keeping me well informed of what was happening. I would not hesitate to recommend you to others. Once again many thanks.
Ms S Allen of Swavesey – March 2012
I would just like to say how impressed I have been with the recent contact with your company, we had a break down on our boiler and also the staff that came to fit the replacement items. We have used Shelford for several years now and have always been very pleased with the service, responsiveness and courtesy of your staff.
Mr Greatrex of Royston – Feb 2012
I Would like to Thank your workmen, Chris and Samuel for all their hard work, Installing my New Gas Central Heating System last week. Both were excellent and worked very hard and nothing was too much trouble. It Was Particularly Appreciated that they took so much care in my Home and Hardly created any mess whatsoever. I am Delighted to say that everything seems to be working well and is a great improvement on my previous system.
Miss K W – Cambridge
Thank you so much for your prompt and efficient service response to my breakdown in cold weather, The Receptionist was reassuring and Accurate and Ian Rankine absolutely first Class.
Mr B – Halstead
Thank you for your letter\Invoice, please thank all your Engineers who Masterminded my Boilers return to Good Health!
Mrs L K Elsworth
May I Take this opportunity of saying that we are absolutely delighted with the system and the manner in which the work has been carried out.
Mr K A M – Isleham
Can I thank your engineer for his friendly yet highly professional manner in resolving the problem.
Mr E D – Cottenham
We Feel we have reached a Milestone in the House Renovation and would like to express our Thanks for the Work Shelford Heating has done. In Particular we would like to Thanks you and Chris for the Planning and Execution of the work. We have been very pleased with the Central Heating and Various Bathroom Installations. We now have just one major project outstanding, the Kitchen, which we hope to complete before the Autumn and so will be back in touch with you with a view to having Chris complete the Plumbing.
Mr V and Mrs J E – Bassingbourn
I am writing to say how delighted I was with the extensive work Shelford Heating did for me under this account, for which I Enclose Payment. I Really cannot speak too highly for the Standard of Workmanship and the Extraordinary Professionalism and Pleasantness of Staff. The process of Quotation from Mike Powell was highly informative and Efficient. My Contact with your Office always easy with Calls answered and returned promptly.
Chris Lawson who lead your Site Team was Simply Brilliant and the fact that he gave me his Home and Mobile numbers in case there were problems was indicative of his dedication. The Work done was not just to a superb standard, but with real care to avoid mess and to explain everything Clearly.
the Subcontractors you used were of similarly High Standard, The Skip Firm efficient and Courteous, Tank Change removed my old Oil Tank, were highly competent and Friendly, Andy Barrett the Electrician, was truly superb – the Electrical work gave rise to unforeseen problems and he dealt with them despite considerable inconvenience to himself.
From beginning to End, nothing seemed to much trouble for any of those involved, Yours was not the Cheapest Quotation, but i am so glad that i went with my Instinct that you would do the best job.
The Service recieved was beyond exemplary in every respect, and I would not hesitate to recommend your firm to anyone I Know.
Professor C G – Shepreth
We have had a Problem with the Boiler since last Sunday, Your Office Staff were most helpful on Monday Morning and Your Engineer Garry Hall attended Monday Lunchtime.
Garry Persisted to sort out the problems, and we are most grateful to be warm again.
I would like to record my Thanks for his Pesistance and Knowledge, like all your Staff with whom we have had contact since 1985, he does your Company credit.
Mr B G M – Bassingbourn
We would just like to say that the team that came to change our oil tank were great. They were professional. friendly and VERY hard working.
We cannot praise them enough for how they carried out the work.
Everything was left clean and tidy when the work was finished, not only the back garden where they were working but also the front drive where their gear was.
We hope this praise will be passed on to Carl, Chris and Conner.
Once again, thank you for sending a great team.
Neville and Kathy Bean
Ryan and Connor were on site today.
They were polite, courteous and very informative.
Mrs Barnes - Duxford
Thank you for all your help with sorting out both the boiler and the taps.
Mr Maltby - Great Wilbraham
Just a brief note to thank you for the prompt action on 23rd. Glad to come back from work to find it running.
The prospect of 12 guests for xmas with immersion heater and a few electric heaters was not very appealing so very pleased to have the boiler up and running.
Please thank Ryan.
Mr Asplin - Horningsea
This job related to a malfunction of our boiler on the night of Dec 23rd; it was diagnosed as a failure of the motorised valve which meant that the boiler was blazing away without stopping. I called you at 9am on Christmas Eve and your engineer was here in less than a couple of hours and fixed the problem. I would like to thank you most sincerely for this excellent service on a Saturday morning so close to Christmas, which saved the day. So lucky that the valve didn’t wait until Christmas Day to fail!
Mr Hayes - Ickleton
Thanks again for your prompt attention, it was much appreciated.