Just wanted to say thank you so much from our whole family for arranging for the two plumbers to come out and fix our heating this morning.
They were both great and got everything sorted in no time. So we now have hot water for Christmas.
Mrs P - Cambridge - 2019
We would like to thank all of your team involved in the installation, not only for a quick and tidy job in the initial few days, but especially for helping to resolve the problematic issues with our wiring that we didn’t even know existed. We’re well aware that some of this was not technically with the scope of the contract, and are extremely grateful for the time and effort that David, your staff and also your sub-contractual electricians put in to get everything back into working order.
Mr & Mrs D - Highfields Caldecote - 2019
We had a new oil tank and boiler installed by Shelford Heating between 11th February and 15th February and i would like to compliment you on the quality of your staff.
Charlotte came to survey the task and gave us a quote, she was incredibly knowledgeable and informative and gave us a clear idea of what to expect.
Sam and Matt, with a day’s help from Connor, were the engineers who did the installation and it is impossible to fault them. They worked efficiently and cleanly, taking minimal time for breaks and again explained everything as the work progressed. They also ensured that we were left without heating for the minimum of time. They were always corteous and a pleasure to have around the house in a time of turmoil.
I must also mention, the electrician, who again lived up to the high standards. So far all is working well with the boiler, long may it remain so, you have every reason to be proud of your staff.
Mr & Mrs G W - Orwell - 2019
From the moment I contacted your company the level of service was of the highest quality. Having telephoned you at 08:00am and for engineers to arrive the same day at approximately 13:30 as promised was superb. Please pass on my sincere thanks to your helpful reception staff and the two engineers who visited us (along with their great sense of humour). Will definitely use your services again!
Mr H - Harston - 2019
I would just like to say a BIG thank you to the 2 Guys & the electrician who installed our Boiler. They did a great job, staying late on Friday to get finished. All has worked well over the weekend.
Mr M - Sawston - 2019
Thanks for your splendid services, especially that of Nigel, which is greatly appreciated.
Mrs N - Haslingfield - 2019
I wanted to take the time to say how helpful and responsive i have found Beccy to be.
From the very outset Beccy was able to provide me with a quote to have my Air Source Heat Pump serviced and to book an appointment for me. She then promptly replied to my request for a copy of my deposit payment receipt.
Had it not been for Beccy’s helpful nature i would of carried on shopping around for quotes. So basically, you’ve had my business because of Beccy and i will carry on having my heating serviced with your company every year.
Your engineer, Dean came out this morning and i must say that he too was extremely helpful and efficient.
A very satisfied customer!
Mrs P - Toft - 2019
Thanks so much for the rapid response to our boiler leak. Matt did a great job.
Mrs A - 2019
I would like to emphasise that both Matt and his colleague were extremely polite and efficient throughout the whole process, despite late deliveries of cement and weather conditions.
They are a credit to your firm.
Mrs B - Great Gransden - 2019
We would like to thank you both, and the rest of the team (Sam, Connor) for the wonderful job that you’ve all done. We are very happy with everything that you have done for us.
Mr E - Duxford - 2019
We would like to thank you for the excellent Engineer, Paul Richardson, he was a pleasure to have in our home.
Mr H - Great Wilbraham - 2019
Please pass on thanks to your technician Matt for a job well done! We’ve had several showers and no signs of leaks.
Mr D - Great Shelford- 2019
Excellent, effecient troubleshooting & repair coupled with amiable customer service from Paul the Engineer!
Thank you for your help on (typically) the coldest couple of days of the year!
Ms R - Toft - 2019
We are very pleased with the installation of the boiler and the hot water tank.
Chris, Connor and the electrician worked very hard and did a brilliant job.
Mrs D - Great Bradley - 2018
We just wanted to say how pleased we were with your engineer Paul Richardson.
We felt he was very efficient & tidy and a pleasure to have in our home.
Mr H - 2018
Super job!! An absolute super service at a fantastic price. Wish to thank all of you at Shelford Heating.
Mr K - Whittlesford - 2018
The guys have just finished, ahead of schedule. I wanted to acknowledge what a pleasure it has been dealing with your company from start to finish, and how professional i have found you all. Thank you.
I think it must have been awful for the team to do the installation in this excessive heat, but they have been cheerful and helpful throughout and made it so much easier for me. Everything looks great, and is left clean and tidily.
I am really impressed, so please pass on my thanks to the whole team, and i would happily recommend you at any time.
Mrs S - Great Wilbraham - 2018
Chris and Connor are just finishing off. They have been able to fit in dealing with the taps in both houses- brilliantly.
Thank you and everyone else who organised the new boiler so promptly and efficiently, my tenant will be very pleased too.
Ms J - Cambridge - 2018
We were very pleased with the efficient & professional manner that the work was carried out.
In addition, the team were very pleasant and helpful.
Mr & Mrs G - Littlebury - 2018
By the way, the tenant is very happy with his boiler. He had been suffering with a shower/boiler problem for over a year. Shelford Heating were the ones finally to be able to fix it.
Mrs S - Cambridge - 2018
I just wanted to thank you for your excellent help. Your engineer Charlotte Harlock was extremely helpful and your technician and his senior apprentice were on time, and very helpful too. It is refreshing to find such a helpful company.
Mrs T - Toft - 2018
I would like to thank your workmen, Chris and Samuel for all their hard work, installing my New Gas Central Heating System last week. Both were excellent and worked very hard and nothing was too much trouble. It was particularly appreciated that they took so much care in my home and hardly created any mess whatsoever. I am delighted to say that everything seems to be working well and is a great improvement on my previous system.
Miss K W – Cambridge
I just wanted to write and say a big thank you for your prompt and efficient service on Wednesday. After calling you in the morning, the job assessed and done the same afternoon. Thank you all for your great service. Very best wishes!
Mr & Mrs H - Great Wilbraham
Can I thank your engineer for his friendly yet highly professional manner in resolving the problem.
Mr E D – Cottenham
Everything running smoothly, thank you! Thanks also for prompt attention, excellent service, and really nice workmen who do the job smoothly, quietly and with minimum disturbance.
Mr R R - Barton
We Feel we have reached a Milestone in the House Renovation and would like to express our Thanks for the Work Shelford Heating has done. In Particular we would like to Thanks you and Chris for the Planning and Execution of the work. We have been very pleased with the Central Heating and Various Bathroom Installations. We now have just one major project outstanding, the Kitchen, which we hope to complete before the Autumn and so will be back in touch with you with a view to having Chris complete the Plumbing.
Mr V and Mrs J E – Bassingbourn
I am writing to say how delighted I was with the extensive work Shelford Heating did for me under this account, for which I Enclose Payment. I Really cannot speak too highly for the Standard of Workmanship and the Extraordinary Professionalism and Pleasantness of Staff. The process of Quotation from Mike Powell was highly informative and Efficient. My Contact with your Office always easy with Calls answered and returned promptly.
Chris Lawson who lead your Site Team was Simply Brilliant and the fact that he gave me his Home and Mobile numbers in case there were problems was indicative of his dedication. The Work done was not just to a superb standard, but with real care to avoid mess and to explain everything Clearly.
The Subcontractors you used were of similarly High Standard, The Skip Firm efficient and Courteous.
From beginning to End, nothing seemed to much trouble for any of those involved, Yours was not the Cheapest Quotation, but i am so glad that i went with my Instinct that you would do the best job.
The Service recieved was beyond exemplary in every respect, and I would not hesitate to recommend your firm to anyone I Know.
Professor C G – Shepreth
Thanks again for your prompt attention, it was much appreciated.
Mr Harrison - Barrington
We would just like to say that the team that came to change our oil tank were great. They were professional. friendly and VERY hard working.
We cannot praise them enough for how they carried out the work.
Everything was left clean and tidy when the work was finished, not only the back garden where they were working but also the front drive where their gear was.
We hope this praise will be passed on to Carl, Chris and Connor.
Once again, thank you for sending a great team.
Mr & Mrs B - Barrow
Ryan and Connor were on site today.
They were polite, courteous and very informative.
Mrs Barnes - Duxford
Just a brief note to thank you for the prompt action on 23rd. Glad to come back from work to find it running.
The prospect of 12 guests for xmas with immersion heater and a few electric heaters was not very appealing so very pleased to have the boiler up and running.
Please thank Ryan.
Mr Asplin - Horningsea
This job related to a malfunction of our boiler on the night of Dec 23rd; it was diagnosed as a failure of the motorised valve which meant that the boiler was blazing away without stopping. I called you at 9am on Christmas Eve and your engineer was here in less than a couple of hours and fixed the problem. I would like to thank you most sincerely for this excellent service on a Saturday morning so close to Christmas, which saved the day. So lucky that the valve didn’t wait until Christmas Day to fail!
Mr Hayes - Ickleton
I wanted to pass on our thanks to Ian Rankine for the excellent service of our boiler on 3rd Jan 2014, the Boiler was all sooted up, and rather than walk away, he worked hard to deal with the problem and with a positive and cheerful attitude. He also made sure he paid a return visit to check all was running ok. During your appraisal of Ian’s performance, i would like to make sure that these comments are taken into account as he went above and beyond in delivering excellent customer service.
Mr and Mrs Smith – 26th January 2014
Herewith Cheque £000.00, my grateful thanks to your two Engineers who did an excellent job.
P Shaw – Duxford 12th August 2013
Would you please pass on my thanks to Chris and his team for making my life much more comfortable. They seem to take everything in their stride and were always polite, keeping me well informed of what was happening. I would not hesitate to recommend you to others. Once again many thanks.
Ms S Allen of Swavesey – March 2012
I would just like to say how impressed I have been with the recent contact with your company, we had a break down on our boiler and also the staff that came to fit the replacement items. We have used Shelford for several years now and have always been very pleased with the service, responsiveness and courtesy of your staff.