We are currently looking to recruit a Customer Services Assistant to join our small busy office based in Sawston.
Job Role:
We are looking for an excellent communicator with demonstrable communication and interpersonal skills who is confident and articulate in handling telephone calls and representing Shelford Heating Ltd effectively.
Key Responsibilities:
- Telephone answering to customers, suppliers, contractors and service/installation technicians and deal effectively with their enquiries/requests using our bespoke Field Service Management System
- Deliver administration support to our team of Service and Installation Engineers.
- Follow agreed processes for all tasks as described and to participate in regular reviews of procedures to ensure continuous improvement
Knowledge, Skills & Qualifications:
- Excellent IT Skills including use of Microsoft Office
- Experience in a customer service role
- Flexible approach
- Excellent communication skills
- Good attention to detail
Salary negotiable and commensurate upon age and experience